Redefining what is
possible for care
Unlock the potential of direct-to-patient healthcare. Manage charts, prescriptions, orders, and messages in a unified platform designed for modern clinical teams.
Everything about one patient, on one screen
Intake answers, physicals, prescriptions, shipments, payments, and every message — resolved from one source so the patient and your team never see different numbers.
Treatment map
Where the patient is in the paid plan, what shipped, and what is scheduled next.
Structured intake
Answers arrive as fields, not as a PDF, so a provider can review in minutes.
Full activity log
Nothing is deleted. Every view, edit, and message is recorded against the chart.
Archive, never lose
Patients are archived rather than erased, keeping your records defensible.
Empowering your clinical and support teams
Successful management hinges on secure channels, efficient tracking, and structured data. We help teams work smarter.
Manage Treatments
Tailor treatments to each patient's clinical needs, ensuring they receive the best care possible based on structured data.
Follow-ups
Efficiently track patient progress and communicate in one centralized platform to manage health information.
Order management
Easily track shipments and refills. Ensure continuity of care by knowing exactly what shipped and when.
Prioritization
Identify and surface patients with the most urgent needs, side effects, or questions so they are attended to first.
Talk to patients where they already are
A shared inbox for SMS, email, and in-app messages. Threads are assigned, tagged, and tied to the chart, so whoever picks one up has the whole story.
Assignment and tags
Route a thread to a provider or to support, and see who is already replying.
Tied to the record
Every message hangs off the patient, the order, and the treatment it concerns.
Everything you need, within reach
Access real-time insights into patient activity, treatment progress, and order trends to optimize care and efficiency.
Priorities & Alerts
Effectively prioritize care to ensure patients with the most urgent needs are attended to first. Focus on what matters most.
Order tracking
Stay on top of every patient's journey with timely follow-ups. Ensure continuity of care and improve outcomes effortlessly.
HIPAA
Business Associate Agreement signed before any patient data, chart, or message is processed.
RLS
Row-level security isolates every clinic inside the database, not only in the interface.
256-bit
AES encryption for all clinical data at rest and TLS 1.2+ for data in transit.
A data model built for clinical reality
Most CRMs treat a patient as a "customer" and a prescription as a "deal". This breaks down the moment a clinician needs to review a chart, adjust a dose, or pause a treatment. The data model simply doesn't map to how care is actually delivered.
Telea is built on a clinical data model from day one. Patients have charts, charts have medical histories, treatments have titration schedules, and orders are tied to valid prescriptions. Every action is logged, auditable, and defensively recorded.
By aligning the software with clinical reality, administrative work is reduced, errors are minimized, and providers can focus on making informed decisions rather than hunting for scattered PDFs or trying to piece together a timeline from disparate systems.
Built for scale
Whether you have 100 or 100,000 patients, the platform remains responsive and the data remains structured.
Compliance first
Features are designed around HIPAA obligations from the start: least-privilege access, per-clinic isolation, and an append-only audit trail.
Telea vs. Generic CRMs
Why forcing healthcare workflows into standard sales software always falls short.
Common questions about patient management
How is patient data secured?
Data is encrypted in transit and at rest, access is scoped by role and by clinic, and every view, edit, and export is written to an append-only audit log. Telea signs a Business Associate Agreement before processing protected health information.
Can we import our existing patient records?
Yes. We provide structured CSV/JSON import tools and API endpoints to migrate historical charts, demographics, and active prescriptions securely.
Do patients have their own portal?
Yes. Patients get a secure, branded portal where they can update their information, track shipments, and message your team directly.
How are clinical roles managed?
Telea uses strict Role-Based Access Control (RBAC). Clinicians see full medical histories, while support agents may only see shipping and billing data.
Can we customize the intake forms?
Absolutely. Our intake builder supports branching logic, conditional questions, and automated flagging based on patient responses.
What happens when a treatment is paused?
Pausing a treatment automatically halts upcoming pharmacy orders and billing cycles, logging the clinical reason in the patient's activity feed.
From intake to refill without a handoff
Patient completes intake
A branded, branching questionnaire produces a structured chart and takes payment authorization.
Provider reviews and decides
An independent clinician approves, adjusts the dose, or asks for more information.
Order ships and repeats
The pharmacy fills, tracking flows back to the portal, and the next cycle is already scheduled.
Roles, queues, and the boring parts done right
Staff roles
Providers, support, and admins each see the scope they need — and nothing more.
Work queues
Cases waiting on review, orders stuck at the pharmacy, and payments that need a human.
Search everything
One search bar across patients, orders, cases, and products.
Patient portal
Patients track shipments, update cards, and message you without opening a ticket.
Give your team one place to work
Bring your current workflow to a scoping call and we will show you the same day in Telea.