Privacy Policy

Information you provide to us

• Account and contact information, such as name, business name, email address, phone number, mailing address, and login credentials.
• Intake and health information submitted through a clinic-branded questionnaire or portal, such as date of birth, sex, height and weight, medical history, medications, allergies, photographs, and identification documents. We process this information on behalf of the clinic or medical group, as their service provider or business associate.
• Payment information, which is collected and processed by our payment processors. Telea does not store full card numbers.
• Communications, such as messages you send to support, chat and SMS content, and call notes.
• Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or a request.

Information collected automatically

• Device and usage data, such as IP address, browser type, operating system, pages viewed, referring URLs, and timestamps.
• Cookies and similar technologies used to keep you signed in, remember preferences, measure performance, and, where a customer enables them, support their own analytics and advertising.
• Approximate location derived from IP address, used for state routing, fraud prevention, and analytics.

Information from other sources

We receive information from clinics and medical groups, providers, pharmacies, e-prescribing and lab networks, identity verification vendors, payment processors, and marketing partners, in each case to operate the Service.

• to provide, operate, secure, and improve the Service;
• to route intake submissions to licensed providers, transmit prescriptions to pharmacies, and coordinate fulfillment and shipping;
• to process payments, subscriptions, refunds, and chargebacks;
• to send transactional communications about your account, orders, appointments, and treatment;
• to provide support and respond to your requests;
• to detect, investigate, and prevent fraud, abuse, and security incidents, and to enforce our terms;
• to comply with legal obligations, including health care, tax, and record retention requirements;
• to send marketing communications about Telea's platform to business contacts, where permitted, with an opt out in every message.

Where we act as a business associate or service provider to a clinic or medical group, we use protected health information only as that agreement and applicable law permit, and not for our own advertising.

• Clinics and medical groups. Information submitted through a clinic-branded site is disclosed to that clinic and to the medical group and providers responsible for care.
• Providers and pharmacies. As needed to evaluate a case, issue a prescription, and dispense and ship medication.
• Service providers. Hosting, storage, communications, analytics, identity verification, and payment vendors bound by contract to protect the information.
• Professional advisors and authorities. Where required by law, subpoena, or to protect rights, safety, and property.
• Business transfers. In connection with a merger, financing, acquisition, or sale of assets, subject to this policy.

We do not sell personal information that identifies you, and we do not share protected health information with advertising platforms.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to appeal a denial. To exercise a right, email privacy@telea.io. We will verify your request and respond within the time required by law.

If your information was submitted through a clinic-branded site, that clinic or medical group is the controller or covered entity for your medical record. We will refer your request to them and assist as their service provider. Medical records may be subject to retention requirements that limit deletion.

Marketing and cookies

You can unsubscribe from marketing email using the link in each message, reply STOP to marketing SMS, and manage cookies through your browser settings. See Do Not Sell My Personal Information for interest-based advertising choices.

The Service links to and integrates with sites and services we do not control, including clinic-owned properties, payment processors, and pharmacies. Their privacy practices are governed by their own policies, and we encourage you to review them.

If you apply for a role at Telea, we collect the information in your application, including contact details, work history, and anything you choose to share. We use it to evaluate your candidacy, communicate with you, and comply with law, and we retain it for a reasonable period in case a future role is a fit.

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls and least privilege, audit logging, and vendor review. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Report a suspected vulnerability or incident to security@telea.io.

We retain personal information for as long as needed to provide the Service, and afterwards as required for legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements. Medical records held on behalf of a clinic or medical group are retained according to that customer's instructions and applicable state retention law.

The Service is not directed to children under 18, and we do not knowingly collect their personal information without the involvement of a parent, guardian, or treating provider. If you believe a child has provided information to us, contact privacy@telea.io and we will take appropriate action.

We may update this Privacy Policy from time to time. The "last revised" date above indicates when it was last changed, and we will provide additional notice where required. Questions about this policy can be sent to privacy@telea.io.