Terms and Conditions of Use

Wynton LLC, a Florida limited liability company doing business as Telea ("Telea," "we," "us" or "our"), provides its services through telea.io, admin.telea.io, clinic-branded patient sites and portals, and related applications, APIs and technologies (the "Service").

By accessing or using any part of the Service, you agree to these Terms and Conditions of Use (the "Terms"). If you do not agree, you may not use the Service.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind it, and "you" refers to that organization. If your organization has signed an Order Form and the Telea Master Services Agreement published at telea.io/legal/msa (the "MSA"), those documents control over these Terms where they conflict, in this order: the Order Form, the MSA, then these Terms.

Telea operates a software and administrative services platform that lets clinics, brands and independent physician-owned medical groups offer telehealth under their own brand. The Service includes intake questionnaires, patient portals, scheduling, messaging, order and subscription management, payment processing integrations, and routing of cases to licensed providers and pharmacies.

Eligibility

You must be at least 18 years old and able to form a binding contract. The Service is intended for use only in the United States, and we make no representation that it is appropriate elsewhere.

Accounts

You are responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately at security@telea.io of any unauthorized use or suspected security breach.

Telea does not practice medicine and does not provide medical advice, diagnosis or treatment. Telea is not a pharmacy, a healthcare provider or an insurer. Clinical services are delivered by independent licensed physicians, advanced practice providers and physician-owned medical groups, who exercise their own independent professional judgment. Medications are dispensed by independent licensed pharmacies.

The standard Service covers only medications that are not controlled substances. Controlled substances are available through the Service only where Telea and the customer have signed a separate written addendum.

No physician-patient relationship exists between you and Telea. If you have a medical emergency, call 911 or go to the nearest emergency room. Never disregard professional medical advice because of something you read on the Service.

Each party is responsible for its own compliance with applicable healthcare laws, including HIPAA, state telehealth and corporate practice of medicine rules, the federal Anti-Kickback Statute, the Eliminating Kickbacks in Recovery Act, state fee-splitting laws, and advertising and consumer protection laws.

• Business associate relationship. Where Telea creates, receives, maintains or transmits protected health information on behalf of a covered entity or business associate, the business associate addendum between the parties governs that information.
• No payment for referrals. Telea's fees are payment for software and administrative services only. They are not payment for patient referrals and do not vary with the volume or value of prescriptions.
• Clinical independence. Neither Telea nor any non-clinical customer may direct or interfere with the professional judgment of a licensed provider.
• Marketing. Customers are solely responsible for making sure their claims, promotions, pricing and creative materials comply with Federal Trade Commission rules and with state and federal telemarketing, SMS and email laws.

You will not, and will not allow anyone else to:

• (a) use the Service unlawfully or fraudulently;
• (b) impersonate any person or entity, including a clinic or provider;
• (c) attempt to gain unauthorized access to the Service, to any account or to any connected system;
• (d) probe, scan or test the vulnerability of the Service, or breach its security measures, without Telea's written authorization;
• (e) reverse engineer, decompile or attempt to derive the source code of the Service, except where the law prohibits this restriction;
• (f) scrape, harvest or collect data by automated means, or use the Service to build a competing product;
• (g) upload malicious code or interfere with the integrity or performance of the Service; or
• (h) send unsolicited communications in violation of the Telephone Consumer Protection Act, the CAN-SPAM Act or similar laws.

Telea may investigate suspected violations and may suspend or terminate access without notice where it believes the Service, patients or third parties are at risk.

If you are a clinic, brand or medical group customer, you are responsible for the content you publish, the products and categories you enable, your relationships with providers and pharmacies, and the accuracy of the information you supply.

• Your data. You represent that you have all rights and consents needed for Telea to process the data you submit, including patient information.
• Users. You are responsible for the acts and omissions of your staff and of anyone who accesses the Service through your account.
• Licensure. If you supply your own providers, you must confirm that each one holds a current license in every state where they deliver care.
• Patient communications. You must obtain the consents required for the SMS, email and telehealth communications you initiate through the Service.

Subject to these Terms, Telea grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable license to access and use the Service and any client software solely for your internal business purposes or, if you are a patient, for your personal non-commercial use.

Your carrier's standard rates may apply when you use the Service on a mobile device. We may release updates, and some features may not work until you install them. Software obtained from an app store is also subject to that store's terms.

The Service, including its software, design, text and graphics and the Telea name and logos, belongs to Telea or its licensors and is protected by intellectual property laws. Except for the limited license above, these Terms give you no rights in the Service.

You keep ownership of your content, including your brand assets, clinical protocols and patient data. You grant Telea a non-exclusive license to host, copy, transmit and display that content in order to provide and improve the Service and for the uses the applicable business associate addendum permits.

Feedback

If you send us suggestions or feedback, you grant Telea a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

The Service integrates with third parties, including payment processors, pharmacies, provider networks, e-prescribing networks, shipping carriers, and analytics and communications providers. Telea does not control these third parties and is not responsible for their products, services, terms or privacy practices. Your use of a third-party service is governed by your agreement with that third party.

By giving us a phone number or email address, you consent to receive transactional messages about your account, orders, appointments and treatment, including automated messages. Message and data rates may apply, and message frequency varies.

You can opt out of marketing messages by replying STOP to a text message or by using the unsubscribe link in an email. Opting out of marketing does not stop transactional or clinical messages that are needed to operate your account or deliver care.

Telea may offer beta, preview or early-access features. These features are provided "as is," may be changed or withdrawn at any time, may contain defects, and carry no service level or support commitment. Do not rely on beta features for clinical or financial decisions.

If a customer places its own analytics or advertising tags on its branded site, that customer controls the data those tags collect and is solely responsible for it. Customers must not send protected health information, or information that reveals a health condition, to advertising or analytics platforms, and must provide the notices and obtain the consents the law requires.

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms, will protect it with at least reasonable care, and will disclose it only to personnel and contractors who need it and are bound by similar obligations, or as required by law. Business associate addenda impose separate obligations for protected health information.

You will defend, indemnify and hold harmless Telea and its affiliates, members, managers, officers, employees and agents from all claims, damages, liabilities and expenses, including reasonable attorneys' fees, arising from your content, your use of the Service, your violation of these Terms or of any law, or your relationships with patients, providers or pharmacies.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TELEA MAKES NO WARRANTY ABOUT CLINICAL OUTCOMES, THE DECISIONS OF ANY PROVIDER, OR ANY PRODUCT DISPENSED BY AN INDEPENDENT PHARMACY. TELEA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE, OR THAT ITS CONTENT IS ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELEA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, EVEN IF TELEA HAS BEEN ADVISED THAT THE DAMAGES ARE POSSIBLE.

TELEA'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TELEA IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

Except for claims for injunctive relief relating to intellectual property or unauthorized access, any dispute arising out of these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules or, where you are a consumer, its Consumer Arbitration Rules. For business customers the arbitration will take place in Miami-Dade County, Florida, before a single arbitrator. For consumers it will take place in Florida or by videoconference where available.

Class action waiver. Arbitration will proceed only on an individual basis. You and Telea each waive the right to participate in a class, collective or representative proceeding.

Opt out. You may opt out of arbitration within thirty (30) days after you first accept these Terms by emailing legal@telea.io with a clear statement that you decline arbitration. This opt-out right does not apply to customers that have signed the MSA.

You may stop using the Service at any time. Customers that have signed an Order Form may terminate only as their Order Form and the MSA provide. Telea may suspend or terminate access, with or without notice, if you breach these Terms, if the law requires it, or if continued access creates a security, clinical or legal risk. The sections on confidentiality, indemnification, disclaimers, limitation of liability and dispute resolution survive termination. After termination, data is retained as required by any written agreement between us, our Privacy Policy and applicable medical record retention laws.

You are solely responsible for your interactions with other users of the Service, including patients, clinics, providers and pharmacies. Telea has no obligation to become involved in a dispute between users but may do so at its discretion.

These Terms, together with any Order Form and MSA you have signed with Telea, are the entire agreement between you and Telea about the Service. These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. If any provision is found unenforceable, the remaining provisions stay in effect.

We may update these Terms from time to time. We will reflect material changes in the "last revised" date above and send any notice the law requires. Your continued use of the Service after an update is your acceptance of it. You may not assign these Terms without Telea's consent. Telea may assign them in connection with a merger, acquisition or sale of assets.

The Service is a "commercial item" as defined in 48 C.F.R. § 2.101, consisting of "commercial computer software" and "commercial computer software documentation." Government end users receive only the rights set out in these Terms, consistent with 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202.

To report a violation of these Terms or to ask a question, contact legal@telea.io. For privacy requests, see our Privacy Policy.

Wynton LLC d/b/a Telea, 13950 SW 160th Ter, Miami, FL 33177. Email: hello@telea.io. Phone: +1 (833) 803-0228.

© 2026 Wynton LLC d/b/a Telea. All rights reserved.