Where scaling
meets simplicity
Your data deserves the highest level of protection. Our platform is engineered with enterprise-grade security and continuous compliance, ensuring that every action happens in a protected environment.
Secure Foundations for Modern Healthcare
Our security approach focuses on comprehensive security governance, rigorous risk management, and steadfast compliance. This involves a layered defense strategy including encryption at rest and in transit, strict network security and server hardening, administrative access control, continuous system monitoring, and alerting.
We’re committed to upholding the highest standards of healthcare security and ethics. From HIPAA compliance to patient rights, our policies protect sensitive data, ensure transparency, and reinforce trust between independent providers and the patients they treat.
We make security visible and accessible. From encryption standards to granular access control policies, every safeguard is deliberately designed to give you absolute confidence in how protected health information (PHI) is handled within the application.
PHI Security
Define precisely when, how, and under what circumstances providers and their authorized associates may disclose health information.
Fight Against Fraud
Significantly reducing the risks of identity theft and fraud within the healthcare sector, ensuring patient information remains strictly protected.
Every action leaves a permanent record
Views, edits, prescriptions, data exports, and session modifications are written to an append-only log detailing the actor, the target, and the timestamp. Patients and clinical notes are archived rather than deleted, so the historical narrative stays perfectly intact.
Append-only logging
Log entries cannot be rewritten or erased from the administrative console, only added to as new events occur.
Strict attribution
Each log entry explicitly names the specific person or automated system that performed the action, removing ambiguity.
Least privilege by default
Staff only see the data their exact role requires, and clinics never see each other. Tenant isolation is enforced natively in the database layer, not merely hidden in the interface.
Role-based access (RBAC)
Independent providers, support staff, and system administrators each receive a strictly defined scope, assigned per individual clinic.
Sign-in that fits the role
Staff sign in with a work email and password; passkeys are available as a second door, and patients sign in with a one-time code sent to their phone.
Per-clinic data isolation
Row-level security (RLS) policies keep one clinic’s patient cohort entirely invisible to another at the Postgres database level.
Session governance
Administrators can proactively review active sessions across the organization and instantly revoke any unrecognized connection.
Universal encryption
Traffic is encrypted in transit with modern TLS, and databases, backups, and stored clinical documents are encrypted at rest.
Scoped partner integrations
Pharmacy, payment, and analytics integrations receive exclusively the specific data fields they require to perform their isolated function.
Compliance without compromise
Stay aligned with the latest healthcare and data privacy regulations. Our automated systems monitor compliance continuously, so your organization can focus on care delivery, not endless paperwork.
Identity Management
Manage user identities and connected devices in one centralized place, ensuring secure access across your organization.
Data Ownership
Keep absolute ownership of your clinical data with advanced export safeguards. Protect sensitive records from unauthorized exfiltration.
Information Governance
Define exactly how information is stored, shared, and utilized. Maintain compliance through clear, software-enforced governance policies.
Patient Rights
Equip patients with the tools to request, review, and control their medical records, upholding their fundamental right to privacy.
Transparent protection across systems
Instant data synchronization
Stay informed with real-time updates. Secure webhooks push structured data events immediately, allowing your external systems to react to clinical changes without manual refresh or inefficient API polling.
Operational Practice
Telea operates as a business associate to the clinics it serves and signs a Business Associate Agreement before protected health information is processed. Internal access is provisioned by role, reviewed periodically, and revoked when someone leaves.
BAA
A Business Associate Agreement is signed before we process protected health information on your behalf.
RLS
Row-level security enforces clinic isolation inside the database, not only in the interface.
0deletes
Clinical records are perpetually archived, never quietly removed from the audit history.
Common security inquiries
We frequently complete comprehensive security questionnaires for enterprise healthcare organizations. Here are the most common points of inquiry.
Do you sign a Business Associate Agreement?
Yes. Telea acts as a Business Associate and requires a signed BAA with your organization before any protected health information is processed on the platform.
How is data encrypted in transit and at rest?
Traffic to and from Telea is protected with TLS 1.2 or higher. Data at rest, including database volumes and the object storage that holds documents, is encrypted by the hosting provider.
How do you ensure data segregation between clinics?
PostgreSQL row-level security policies filter every query by the authenticated user’s clinic, so isolation is enforced by the database rather than by application code alone.
What is your data retention and deletion policy?
To maintain medical and legal integrity, Telea favors soft-deletion (archiving) over hard deletion for clinical records. When a clinic terminates its contract, data can be securely exported and subsequently destroyed in accordance with HIPAA requirements.
How do you handle security incident response?
Telea maintains a documented Incident Response Plan that outlines procedures for preparation, detection, analysis, containment, eradication, and recovery. In the event of a breach involving PHI, impacted covered entities are notified within the timeframe stipulated by the BAA.
Who has access to the underlying infrastructure?
Only a strictly limited group of senior engineering personnel has access to production infrastructure. Access is heavily logged, requires multi-factor authentication, and is granted via temporary, heavily audited credentials.
Send us your security questionnaire
We routinely answer diligence questionnaires and thoroughly review our technical controls with your compliance team before you sign anything.